PRIVACY & SECURITY

Security
The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 256 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the internet. KengDim's website is also tested and certified daily to receive its Hacker Safe Certification which ensures that the website passes the Internet Security Test. 

Registration
In order to identify who you are, we suggest that you register and log in when you visit our site. This allows us to provide you with your "Order Status" and other information that is uniquely yours. 

Right to Access/Correct Your Information
You have the right to access all the personally identifiable information that we collect online and maintain, and can do so by contacting us by e-mail. We use this procedure to safeguard your information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.
If you place an order with a ship-to address that differs from your bill-to address, we retain this information as well. You can modify or correct this information by following the procedure described above. Such information is used at your request to ship purchased merchandise and may also be used for marketing purposes, but will not be sold to any third parties. We guarantee that our customer database will not be sold or marketed for any reason whatsoever to third parties.

What Information Is Collected
When you choose to place an order with us, you are invited to log in, so that we can identify who you are. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, a user ID, a password and your email address. You can update this information at any time by clicking on the "my account" link at the top of every page and selecting "update account information."

Placing an Order
When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping addresses, credit card number and expiration date. You should also include other information fields such as your telephone number, to allow us to contact you regarding your order if necessary. This information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit of KengDim and you, our customer.
 
Links
Our site contains links to manufacturers and other related sites for your benefit. KengDim is not responsible for the privacy practices, security, or content of such websites. If you click on one of these links, you will be redirected to their website and, in doing so, you may provide information directly to them. Therefore, you should refer to their privacy policies to understand how they handle your information and what choices are available to you.

Relationships/Sharing Information
KengDim maintains special relationships with a number of secure business partners. For your security or benefit, when you make a purchase, we may share information about you and the transaction with other companies for many reasons including verification, fraud prevention, credit card authorization, and shipping purposes. We also may be required to disclose an individual's personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

KengDim may share account or other information when we are required by law (e.g., in response to subpoenas, court orders, etc.) or to protect our interests or property. This may include sharing information, at KengDim's discretion, with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to export compliance, fraud, credit or debt collection.

You agree that KengDim may use personal information provided by you in order to conduct appropriate anti-fraud and export compliance checks. Personal information that you provide may be disclosed to a credit reference, fraud prevention agency or Malaysia Government agency, which may keep a record of that information.

KengDim also shares information with outside companies that perform services for KengDim. For example, when a customer signs up for our email newsletters, KengDim will provide the customer's email address to third party email distribution companies that transmit emails on behalf of KengDim. Your email address will not be used by these companies for any purpose other than for the transmission of emails for KengDim.

We may retain outside companies to assist us in managing our customer information database or to update and correct customer information for future marketing purposes. KengDim takes steps to ensure the confidentiality of your information and to make sure it is not used for other purposes.

KengDim has carefully selected a few companies to assist us in better understanding how our customers use our site. We will place cookies on your computer to collect information. The information that is collected through these cookies tells us things, such as which search engine referred you, how you navigated around our site, which pages you browsed, what you purchased and what traffic is driven by banner ads and emails. The companies analyze the information they collect from our site and return it to us through a secure connection. We use this information to help us understand your interests in our site and how to better serve you. It also helps us provide you with more personalized product offerings.

Use of Information
We may use your information in a number of ways, including the following:
 
  • In order to serve you better, we may combine the information you provide us online, in our superstore and through our catalogues. We use that information to improve your overall shopping experience.
  • To improve the content on our website. For example, we may use cookies to find out which parts of our site or our products are visited most often.
  • To enhance your online shopping experience.
  • For marketing and promotional purposes.
Mail & SPAM Issues
You may request the KengDim catalogue and brochures by mail or email to periodically receive notification of specials that may be of interest to you. KengDim will never SPAM or send unsolicited materials based on information collected at our site.  

Changes to KengDim Privacy Policy
By visiting our site you consent to our collection and use of your information as described in this policy. We reserve the right to modify this privacy policy and related business practices at any time by posting updated text on this site.
MOBILE
 
Privacy Policy
KengDim respects your privacy. We will not share or use your mobile number for any other purpose. We will only use information you provide to transmit your text message. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the Service, you agree to provide accurate, complete and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may refuse you access to the Service and pursue any appropriate legal remedies.